Terms of Service

Last updated Sep 25, 2026

Effective date: TODO: launch date

These Terms of Service ("Terms") govern your use of the senti.nexus web dashboard and Chrome extension (the "Services") provided by TODO: legal entity name ("Company," "we," "us"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Service description

senti.nexus is a real-time AI assistant that helps you capture, transcribe, and analyze conversations, lectures, and meetings. It provides:

Audio capture and speech-to-text transcription from your browser or microphone
Real-time classification and suggested responses powered by TypeSafe's JEV engine
Access to a shared knowledge base of approved answers and best practices
A web dashboard to manage your workspace, team, knowledge, and subscription

The Services are provided as-is, and features may change.

2. Accounts and registration

2.1 Account creation

To use the Services, you must create an account with a valid email address. You are responsible for:

Keeping your password confidential
All activity under your account
Notifying us immediately of unauthorized access

We reserve the right to reject or remove accounts that violate these Terms.

2.2 Age requirement

You must be at least TODO: age, typically 18 years old to create an account.

3. Workspaces, teams, and seats

3.1 Workspaces

A workspace is a shared team environment. One person creates a workspace and can invite others. Workspace members can:

Access shared knowledge and settings
Contribute to knowledge bases
Use the Services subject to their role and subscription plan

3.2 Roles and seats

A seat represents one assigned team member. Depending on your plan, your workspace has a limited number of seats available.

Roles include:

Owner: Can manage workspace settings, billing, team members, and approve knowledge
Admin: Can manage team members and knowledge approval (depending on plan)
Reviewer: Can review and approve knowledge proposals
Member: Can use the Services and propose new knowledge

The exact role capabilities depend on your subscription plan.

3.3 Removing team members

When a workspace owner or admin removes a team member, we immediately revoke their access to the Services. On that team member's next sync, the extension invalidates their local copies of proprietary workspace knowledge. However, data already downloaded or exported cannot be recalled.

4. Plans and billing

4.1 Available plans

We offer the following plans:

Plan	Seats	Monthly	Yearly
Personal	1	TODO: price	TODO: price
Business	1–5	TODO: price/seat	TODO: price/seat
Enterprise	6+	Custom	Custom

Prices and features are available on our pricing page. We reserve the right to change pricing with 30 days' notice.

4.2 Trials

Personal: 7-day free trial. One per account.
Business: 7-day trial with one active coaching seat included. One per workspace. Only the account that starts the trial is a coaching-seat holder; the owner can move the seat to another team member.
Enterprise: Configurable by agreement. We do not offer a default trial.

Eligibility for a trial is determined at the workspace level. You may not start multiple trials by reinstalling the extension, creating new workspaces, or using different email addresses.

4.3 Auto-renewal and cancellation

Subscriptions automatically renew at the end of each billing period (monthly or yearly). You can cancel anytime through the Stripe billing portal integrated into the dashboard. Cancellation takes effect at the end of your current billing period. You will not be charged again after cancellation.

4.4 What happens after expiration

When your trial or subscription expires:

You cannot start new coaching sessions (using the JEV classification service).
You can still view, search, and export your workspace knowledge.
You can re-subscribe anytime to regain access to the full feature set.

You are responsible for obtaining all necessary consents before recording any conversation, lecture, meeting, or stream. This includes:

Getting explicit consent from all participants before recording a phone call, video call, or live meeting.
Complying with local and national recording laws (e.g., two-party consent in some US states).
Following platform-specific rules (e.g., Google Meet terms, YouTube terms).
Informing participants that recording is happening and explaining how the recording will be used.

We provide the tools to record and transcribe. We do not provide legal advice. You assume all legal liability for unauthorized recording or misuse.

6. AI-generated content and OpenRouter

6.1 Customer-controlled LLM access

When you use the Services to generate responses or documents, the request is sent directly from your browser or extension to OpenRouter using your own OpenRouter account and API key. We never receive your key, your prompts, or the generated content.

Billing for OpenRouter usage goes directly to OpenRouter, not to us. OpenRouter's and the underlying model providers' terms of service apply.

6.2 AI limitations

We do not guarantee the accuracy of AI suggestions. TypeSafe's JEV confidence scores indicate the model's confidence in a classification, not the probability that a suggested response is correct or truthful. You should:

Review AI suggestions before using them
Verify facts independently
Not rely on AI output alone for critical decisions
Label AI-generated content as such when sharing it

You are responsible for the content you create and share using the Services.

7. Customer content

7.1 Ownership

You retain all rights to the content you create, upload, and store in your workspace (knowledge entries, proposals, documents, transcripts).

7.2 License to us

By using the Services, you grant us a limited license to:

Store and process your content to provide the Services
Back up your data for disaster recovery
Analyze your content to improve our services (with data anonymization and aggregation)

We do not use your content to train models, create derivatives for other customers, or market to your industry.

7.3 Public templates

The platform maintains public templates of approved knowledge. These are separate from your workspace content. Your workspace knowledge is never automatically added to public templates or shared with other customers without your explicit action.

8. Acceptable use

You agree not to:

Use the Services to record conversations without all participants' consent
Use the Services to harass, threaten, or harm any person
Attempt to access other users' or workspaces' data
Reverse-engineer, decompile, or attempt to discover the source code
Use the Services for illegal purposes
Interfere with or disrupt the Services or other users' access
Use automated tools (bots, scrapers) without permission
Transmit malware, viruses, or malicious code
Remove or obscure any copyright, trademark, or attribution notices

Violations may result in suspension or termination.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for:

Loss of data, profits, revenue, or business opportunity
Indirect, incidental, special, or consequential damages
Damages from AI-generated content, even if we were advised of the possibility

Total liability cap: Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

These limitations do not apply to death or personal injury, or to liabilities that cannot be limited by law.

10. Disclaimer of warranties

The Services are provided "as-is" without warranties of any kind. We do not guarantee:

Availability or uptime (though we aim for high reliability)
The accuracy of transcriptions or classifications
The quality or usefulness of AI suggestions
That the Services will meet your specific needs
Freedom from interruption or errors

You use the Services at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of applicable law
Your content or activity
Your infringement of third-party rights
Recordings you make without proper consent

12. Termination

We may terminate your account or access to the Services at any time, with or without cause, by providing notice. Upon termination:

Your right to use the Services ceases immediately
You lose access to your workspace (though you may request a data export)
Your data will be retained or deleted per our Privacy Policy

You may terminate your account anytime by deleting your workspace through the dashboard.